Shipping & Returns

Shipping Policy

At crazycraft.in, we make sure that your orders reach you in time. For this we are associated with trusted shipping partners who work 24/7 to help us ship packages as quickly as possible. There are some facts related to our shipping policy that you must be aware of before placing an order with us.

Shipping Charges:
For orders with Delivery Address within India:
1. INR 99 on Standard Shipping

2. INR 199 for Urgent Delivery 


For orders with Delivery Address outside India, the shipping charges are as follows:
1. Order below INR 10000 - INR 2999/-

2. Order above INR 10000 - Once you place the order our customer care executive will call or message you and confirm the delivery as per your country & package weight & size. 
 

Time taken to deliver your order:
We get on our toes as soon as you place an order with us. Delivery times are usually as follows:
1. Within India - your order should reach you in 3 - 5 business days from the date of dispatch.
2. Outside India – approximately 5-10 business days

Please note that the date of dispatch depends on the products you order. The product page displays exactly how many days will it take to dispatch that product.

 

Packaging:
All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.

International Shipping:
International shipping is possible. The number of days for delivery can increase due to delay in customs processing at the destination country.

International Customs Charges:
Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company`s processing fees for clearing customs is to be borne by the customer.

Tampered, Damaged or Opened Packages:
If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at +918882662662 or email us at support@crazycraft.in

Return & Exchange Policy

Due to hygiene & safety concerns with regards to baby/kids products as well as the personalised nature of majority of the products. Crazy Crafts has a strict no exchanges or return policy across the website.

 

In the event that a product reaches damaged, please email us on support@crazycraft.in or call at +91-8882-662-662 within 24 hours days along with images of the damaged product and we will help you out.

  1. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order.

  2. We do not offer reverse pickup service for International orders where the address is outside of India. In case you want to return or exchange a product, please send it to the following address:
    754, Opp. Huda Market, Sector 13, Kurukshetra, Haryana-136118

  3. Please hand over the product to our logistics partner when they come to your doorstep. Please note the product must be unused and unwashed for hygiene reasons. Also the product tags should be intact with its original packing, else we will not be able to process your return. Reverse Pickup usually takes 1-3 days from the day the request is initiated.

  4. After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product.

  5. Finally, after the product passes the quality check, we will resend you the new product.

Good To Know:

  • We offer reverse pick up for majority of pin codes in India. But if reverse pick up is not available for your pin code, then we would request you to send the product back to us at the following address: 754, Opp. Huda Market, Sector 13, Kurukshetra, Haryana-136118

  • We can only offer exchanges based on availability of size upon receiving the return product and not before that.

  • Images on the website are professionally clicked, however there can be a slight colour variation compared to the actual products based on the system settings one is using.

  • Shipping charges are not refundable.

Cancellation Policy

Non personalised order can be cancelled within 24 hours of placing the order, applicable only on ready to ship products. Personalised order products can be cancelled only within 4 hours of placing the order. Please call or whatsapp on +918882662662 or email us at support@crazycraft.in to cancel your order.